Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
1) BILLPLZ (PAYMENT GATEWAY)
2. MANUAL ONLINE BANK TRANSFER
Bank : CIMB
Bank Account : 8009397343
Account Name : FASH GRACE ENTERPRISE
Bank Account: 102028223101
Account Name: TAN WEI ANN
After payment done, you may send us the payment receipt through Whatsapp/ Instagram DM together with you
1) Order ID
2) Payment Receipt
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status (which you haven't make payment yet)
- Orders that are in shipping or shipped will not be cancel.
Q. How long does the delivery usually takes?
Preorder usually takes 10-20 working days (but we advice that you give a 3-4 weeks allowance in case of any delays)
Readystocks takes only 1-3 working days
Q. What Is the postage rate?
RM8 to West Malaysia (RM150 and above free postage )
RM15 to East Malaysia
RM30 to Singapore
All postage fee is for unlimited item, You can buy as many items as you want and the postage fee will still remain the same. No extra charges.